The sky in Lima was really bright that morning. I got the Ford Ranger I booked through QEEQ around May 31st 2026 at about nine in the morning. My kid kept asking if the truck was high to sit in. I checked the car a bit. Outside looked fine. I told my kid this car would be our main help for the next days. Driving for the first few days felt okay. I got used to the manual shift slowly. Around the night of June 12th I was getting ready to return the car the next day and then the accident happened. The street was very narrow and traffic was slow. I was backing up and I did not see a concrete pillar on the side. I heard a hard crack sound. My whole body went tight. My kid in the back seat got scared too. I stopped the car and checked. The door side and a part of the glass had clear scratches. There was also some damage near the tire. My first thought was that this would cost a lot of money. I remembered I had bought AXA Full Coverage when I booked the car. That made me feel a little better but I was still nervous. When I went to Budget to return the car the counter staff checked the damage. His face looked serious. He said this kind of damage needed a fee based on their rules. He showed me a rough amount and the number was high. I tried to calm my kid down while my mind was thinking that paying all of this by myself would be really hard. After I returned the car I contacted customer service with the info they gave me. I sent the photos I took and explained what happened and where the damage was. Later they asked me to provide more documents. I just collected everything I had and sent it over and then I could only wait. For me this type of claim process is quite new. I just followed step by step. After a few days around June 20th they told me my documents were complete and they had already filed the case with the insurance. I felt a bit lighter at that moment. At least I did not miss anything. A few days later they contacted me again. They said the insurance company wanted to confirm the currency for the payment and asked which one I wanted. I read the message and replied with my choice. During this time I still had to take care of my kid and my work. I checked messages only when I had a moment. I was a bit worried that the case might drag on. Later they told me the insurance company had agreed to pay the claim and the amount was going into the final closing process. When I heard that news I remembered the sound of the car hitting the pillar and it felt less heavy in my head. As a parent traveling with a child and renting a car abroad damage like this with glass and tire parts is really stressful without good cover. AXA Full Coverage took care of the main cost for this accident. My budget did not break because of it. My kid’s routine stayed normal and my own mood stayed steady. During the whole time they kept me updated. I just needed to send the documents and confirm my choices. The claim went through and moved to closing and I felt buying this insurance was really the right decision.
To be honest I would be in a really bad mood if I did not buy AXA Full Coverage this time. I booked the car on QEEQ and picked it up in Tokyo on June 10 in the morning. It was a Toyota Alphard from SouKyo Rent A Car. Automatic seven seats. I came for business and needed to visit several clients.
At the start everything was fine. The car looked pretty new. The next day around noon it started raining in Tokyo. The road was a bit slippery. On a narrow street corner I turned the wheel and I scratched the car on a guard rail. The side of the door and the front bumper got damaged. I was shocked. My first thought was that this car is not cheap and the repair cost would be crazy. I also worried it would mess up my meetings.
The staff from the rental company came to check the damage. They made a record and showed me a rough idea of the possible cost. My heart sank. Then I remembered I had AXA Full Coverage so I contacted their customer service right away. I explained what happened and took photos of the scene and the damage and sent my info like they asked. I was still in Tokyo and I had to return the car on June 12 in the morning and hurry to my next meeting so I was afraid this problem would take too long.
I was a bit nervous but they used simple words and kept telling me what I needed to provide. I followed step by step and sent everything. There was a small issue. The payee name for the claim was wrong and it was not my name as the main driver. They reminded me about it so I changed it to my own bank account. I also checked my address details and fixed them.
Later they asked me again about the insurance amount and what currency to use. I checked my papers and confirmed the amount and sent more photos of the damage. It felt a little tiring to send things again but the pace was ok and I could handle it.
After a few days they told me the insurance company had already approved the claim. They also explained the payout amount clearly. When I heard that it was confirmed I finally relaxed. It felt like that scratch on the car was also gone from my head.
In the end the accident and the claim did not take too long. The most important thing is that AXA Full Coverage really covered the repair and other costs I was worried about. If I had to pay all that in Tokyo during a business trip it would be a big pressure. Now when I think about it I am glad I spent extra on this insurance. Without it this trip would feel completely different.
I booked my car with QEEQ and at first I felt pretty relaxed about the whole thing. I picked up a Jeep Compass from Dollar in Calgary on June 5th 2026 around 4 pm. It was automatic and had four doors and five seats. The car looked quite new. When I made the booking I also added AXA Full Coverage. I just thought it would make me less worried about scratches or broken glass. At the rental counter the staff gave me the keys and some papers to sign. I did not think too much. I felt like nothing bad would really happen. The day something went wrong is still in my head. I had already used the car for several days maybe around June 12th. I parked the car in an outdoor parking lot. It was windy that day. When I came back I saw clear damage near the door. There was a big scratch and a small dent. I stared at it and talked to myself quietly saying this is bad I will need to pay a lot. I checked the glass and the tires and they were fine but that damaged part was still very obvious. I went to talk to the rental staff. I told them the car got scratched. The person from the counter was normal in attitude. He came to look and took some pictures. Then he wrote a damage form and asked me to sign it. I asked if it would be very expensive. He could not tell me clearly and just said they would charge by their rules. That made me more nervous. When I returned the car around June 14th at about 4 pm in Calgary I did not feel relaxed at all. The staff checked the same damage again and looked at the damage form. I nodded and answered his questions. In my head I was calculating. If it was hundreds of Canadian dollars or more it would really hurt my budget. After I gave back the car I went back to where I stayed. I started to worry about what would happen next. At that moment I felt really glad that I had bought AXA Full Coverage before. Without it I would be scared to even think about the bill. I kept the damage paper and the photos from the rental company and waited for someone to contact me. Soon the customer service team reached out to me. They asked me about what happened. I was a bit nervous because I did not want to explain in a confusing way. So I told the story again from the day I found the scratch. After listening they asked me to send the damage form and the photos. I felt a little better. I thought at least someone is helping me with this. I did not feel so alone. In the next days we had a few more talks. One time they asked me about the currency of the damage fee and also wanted some clearer photos. I was afraid to make a mistake so I checked the paper from the rental company several times. I made sure it was in Canadian dollars. Then I picked some better photos and sent them. I looked at the pictures of the scratched door many times on my phone. The more I looked the more annoyed I felt but I also knew the pictures were needed for the claim. During those days I also talked about it with my friend. I told my friend the car was damaged and I said I was lucky to have that full coverage. I said without it this would be a disaster for me. My friend agreed and said at least it was not a big crash and I did not hit something myself. That made the situation less awkward. I kept checking my email and messages. I really hoped it could be solved soon and not take forever. At one point the team told me the insurance side was looking at the documents and there was a small issue with the email and they had to send things again. When I heard that I felt a bit speechless but there was nothing I could do. I just thought okay I will wait more. The documents were already sent and I had to trust them. In our chats I would also ask if it looked like the claim could be paid. The answers were simple but they made me feel they were still working on it and not just leaving my case aside. After a few more days around the end of June I finally got a message saying the insurance company had confirmed the claim. When I saw that message I felt a big load fall off my shoulders. My whole body relaxed at once. I asked again to make sure they really meant it was approved. The reply was clear. I sat on my chair and looked at my phone and I had only one strong feeling. I was really glad I had AXA Full Coverage. Looking back at the whole thing from picking up the Jeep Compass on June 5th in Calgary to returning it around June 14th and then slowly talking with the rental company and the insurance side it feels like a long side story. At the start I just thought full coverage is good for peace of mind. I did not expect to actually use it. The moment I saw the scratch I was very upset. It almost broke my good mood for the trip. Step by step I sent in the papers and photos and then waited for updates. With every small progress I felt a bit more calm. When I finally heard that the claim was confirmed it felt like the problem had really left my life. I am not the type of person who studies insurance terms in detail. This time I simply saw how this kind of coverage can help in real life. I was not shocked by a huge bill from the rental desk and I did not have to fight alone. I just prepared what they asked for and they kept following my case and gave me news when the claim was set. As a young driver this experience already feels quite good to me.
To be honest I only really calmed down when the money came back to my card. A few days before that I saw a strange charge of 204.33 AED on my credit card. It said it was from Europcar. I felt nervous and annoyed. My work is already busy and now I had to fix this too.
That business trip to Barcelona in Spain was booked by myself on QEEQ. I picked up the car around the morning of May 24 2026. It was a BMW X1 with automatic gear. For my business schedule it was a good choice. I returned the car around the morning of May 29 in Barcelona. The staff at the counter just walked around the car and said it was fine. No one told me there was any problem. So when I saw the charge later I was really confused.
I contacted their customer support first and asked what this 204.33 AED was. At the beginning I could not explain clearly. I just found my rental contract and the return slip and took photos. They went to ask the rental company. Then the rental company said it was a damage fee and they sent a copy of the return paper. Honestly I had been in meetings most of those days and I had no memory of hitting anything. Nobody said the car was damaged when I returned it. Hearing it was a damage fee made me upset and also a bit helpless.
Luckily I bought AXA Full Coverage when I made the booking. They reminded me that I could claim this through the insurance. The support team told me to prepare all the files like the contract the return slip and the proof of the charge. I used my time after meetings to collect and upload everything. It was not really easy but at least I had a clear way to go and I was not fighting the rental company alone.
After I sent all the documents they kept giving me updates. They said the rental company confirmed it was a damage charge and later they said the insurance could cover it. I remember one update where they told me the insurance agreed to pay in advance and that I did not need to worry about the currency. At that moment I felt someone was really looking after me. As a business traveler I hate losing time and energy on this kind of problem. This time they did most of the work for the claim.
When the money finally came back in AED and I saw the amount on my statement I felt a big change in my mood. I moved from stress and anger to feeling safe. This whole thing showed me that even if a random charge appears and makes the trip feel bad having this full coverage behind me can still push the result to my side.
What is the first thing a young person thinks after a rear end crash? My head was full of just two questions. Is the car okay? What about the money? I booked an EZU Toyota Aqua in Christchurch through QEEQ. I picked up the car around the morning of May 17 and drove it for a few days. It felt easy to drive. Then one day I was driving normally and a car behind me suddenly hit my back. It went straight into my rear bumper. No one in the car got hurt but the sound was really loud. My heart dropped. The rear of the car had a clear dent. My first thought was that the repair bill would be very high. At that moment I started asking myself. I bought AXA Full Coverage before this trip. Will it really help me now? Can it really cover this big bill? I called the police but they did not come to the scene. The other driver also rented a car and said they had insurance too. I talked with the rental counter staff and they wrote down the accident details. Later I got a damage report from them. Soon I received a repair bill from the car rental company. It showed the cost to fix the rear bumper. When I saw the amount I was shocked. It was more than two thousand NZD and I kept thinking that if I paid that myself my living budget for the next months would be broken. Since I had AXA Full Coverage I started to ask the customer service one question after another. Is this whole amount covered? What documents do I need to send? What if the charged amount and the repair bill are not the same? They kept helping me confirm how much the car rental actually took and they asked the rental for damage photos and clear invoices. On my side I followed their guidance and sent every file I could find. While I was waiting I kept doing my own math in my head. During those days I had the same question again and again. How much will I really get back? Will I still need to pay a lot by myself? Later they told me that the insurance company had checked everything. They included the main repair cost and even counted the small surcharge the car rental added. I then asked again. What is the final NZD amount that will go back to my card? They gave a clear number. It was 2670.60 NZD and it matched the loss shown on my credit card statement. When I saw that number the heavy rock in my chest finally went away. The stress I felt when I first saw the almost three thousand NZD repair fee was gone. I felt that buying AXA Full Coverage was a very smart move. The whole process was not instant but every time I had a new question the customer service replied and explained. I asked once and they answered once so I always knew what step was next. In the end the claim money came to me in NZD. I checked it with the bill and the card charge and it basically covered my car damage cost. When I think back to that moment of the rear end crash I remember how nervous I was. I worried about safety and money at the same time. Then I remember that I had AXA Full Coverage and I saw the claim really paid out. That feeling of truly being helped was very real. It made my whole view of this rental experience much better.
I still feel pretty lucky that I bought AXA Full Coverage when I booked my car on QEEQ because that 1140 EUR damage bill almost made me cry. I first saw the bill in my email and I was totally shocked. In my head the first thought was that it was good I had that insurance.
I flew from Malaysia to Austria and I booked the car online. Around June eighth in the morning, a bit after ten, I picked up a Volkswagen Polo automatic from SIXT in Salzburg. When I got the car I took videos and photos of the plate and the body. I thought I was being very careful. A few days later I returned the car in Innsbruck, around the eleventh morning. The weather was nice and I thought returning the car would be easy.
When I returned the car I asked the counter staff if someone could come outside and check the car with me. I was a bit worried they would say there was new damage. No one came out. I waited for a while but no one walked around the car with me. In the end I just left the keys and went away. I remember I did not hit anything and I drove very carefully so I felt quite safe about it.
Some days later I saw an email from SIXT with a damage report. They said there was a scratch and they wanted 1140 EUR from me. I looked at the repair details and the photos and I felt really angry. I kept thinking I did not scratch the car. I opened my pick up videos and the photos from the rental days and tried to compare them, but I could not match the exact spot of the scratch they showed. It was hard to see if it was old damage or not and I felt really helpless.
I contacted their customer service and sent them all the documents from the rental company and also my own videos and photos. At first I hoped they could help me complain to the rental company because I really believed I did not cause that damage. They told me my proof was not strong enough. The damage photos from the rental company were clear, but my videos and photos did not show that same area well. So it was hard to prove it was old damage and also hard to prove there was no new damage when I returned the car. I kept thinking that I should have taken more photos when I dropped off the car.
Later they told me I could pay the amount to the rental company and then use AXA Full Coverage to make a claim. When I heard that I felt a little more calm because at least I did not need to carry all 1140 EUR by myself. I put together all the files I had and sent them, including the contract and the bill from the rental company. The claim process felt quite smooth to me, even if I was nervous in the middle and worried my documents were not enough.
When the claim was confirmed and I knew it would be covered, I finally relaxed. I really felt this strong feeling of being glad that I bought it. Before that I was counting how much extra money I would have to spend on this trip. With AXA Full Coverage, the damage part was protected and my stress went down a lot. When I look back at this rental, I actually feel more safe now. If I rent a car again, I will probably choose this kind of insurance that covers damage, glass and tires because for an overseas visitor like me it feels really important.
