I want to start with my feeling first. If I did not buy AXA Full Coverage when I booked with QEEQ, I think I would still be very worried about the car damage now. I picked up a Budget RAV4 in Christchurch airport around the morning of April twenty ninth. The weather was nice and I felt relaxed. My plan was simple. Drive for a few days and then return the car in Queenstown at the start of May. Then the accident happened. It was in the evening. I was backing out of a parking spot. I did not judge the distance well and I hit a parked car behind me. I heard a loud click and I froze. The first question in my head was how much do I need to pay. The second question was can the AXA Full Coverage really help me. Staff from the rental company came to check the car. They took photos and asked me to sign some papers. I only clearly understood one thing. They would charge a big amount from my card as a damage deposit. When I saw the bank message and the big number, I felt stressed. I was on a business trip and I had a budget but losing so much at once was still a shock. I contacted the platform and sent all the details and files I could find. At that moment I was nervous and I was afraid the process would be very hard. Their customer service then reached out to me. They asked me questions one by one. Do you have the rental contract. Do you have the damage invoice. Do you have clear damage photos. Can you give your bank information. I answered step by step. This made me feel a bit calmer because I felt someone was taking care of this problem with me. Later the rental company said the car was still under repair and they needed weeks to finish the final damage report. I worried it would take too long. But I kept getting messages telling me to watch the charges on my card. They checked if there was any double charge and reminded me what documents I still needed. This follow up made me feel I was not fighting with the rental company alone. When the rental company finally gave the full damage result and the official papers I sent all the documents again. During those days I often checked my bank account. I kept thinking will the claim really work. Will the amount be much lower than the damage cost. They told me they would handle the claim based on AXA Full Coverage and as long as the damage was covered and the documents were complete they would help apply to the insurance company for payment. When I finally received the claim payment I felt a big relief. The damage cost that had been charged by the rental company was mostly covered by the insurance. For a business traveler like me this made a huge difference. I might have needed to pay a large amount by myself but in the end most of it was paid back. Looking back I know that even if you are careful you can still make a mistake while driving. This time I hit a parked car while reversing and it was a hard lesson. But at least the AXA Full Coverage was really useful. From the accident to the deposit charge to waiting for the repair report and finally getting the claim money I could feel that they kept talking with the rental company and the insurance company for me. They blocked a lot of trouble in front so I only needed to prepare the things they told me to prepare. For me that support was very important.
When I dropped off the car at Auckland airport that morning the air was cool and the sky was pretty clear. I closed the door of the Toyota RAV4 and I actually felt quite relaxed because the little accident I had before was all taken care of. I booked the car on QEEQ. I landed in Auckland around April 12 and picked up the car on April 13 in the late morning. It was a RAV4 from Alamo with automatic gear. For an overseas visitor like me it was easy to drive. I planned to return it very early around April 22.
The moment I really remember is when the problem happened. One day I was driving in the city. A car in front of me rolled up some small stones. One stone hit my front windshield and a clear crack showed up in the corner. I froze for a second. My first thought was that this would cost a lot of money. When I got back to my place that day I checked the car more carefully and found a small mark on the edge of a tire. It was probably from parking too close to the curb the night before. I felt even more worried.
On the return day the staff at the rental counter noticed the glass crack and the tire damage very fast. They wrote everything down and showed me their price list. My head hurt when I saw the numbers. I was doing math in my mind and I knew my travel budget might be broken if I had to pay all of it by myself. They charged a sum of money to my credit card first. I understood this was the rule but I still felt upset. I kept all the papers they gave me.
Back at my place I started to check my old emails. I remembered that when I booked I added AXA Full Coverage. At that time I just thought it was extra safety. I did not expect I would really need it. I collected all the receipts the damage report the rental contract and the photos from the rental staff and then I contacted their customer service by email. Because I am an overseas visitor the time difference was a bit messy. Sometimes I was answering at night and sometimes early in the morning.
At first I was nervous. I was afraid I did not prepare the right documents and it would take a very long time. When the customer service replied they were patient and told me what I should send. I followed their list and also took a few more photos of the damage. For a few days I was busy with my trip so I did not send everything at once. After some days they reminded me again. I then realized I forgot a bank statement and I sent it quickly.
After I sent all the files I kept thinking about the case but all I could do was wait. One day I saw their email on my phone. It said the claim had been checked and it was covered by AXA Full Coverage. The crack on the windshield and the small damage on the tire were inside the coverage and also a small roadside cost was included. I felt a huge relief at that moment.
A little later my credit card showed that the money was already refunded. It felt like I suddenly saved a lot. I thought I would have to pay a big bill for the glass and the tire but because of AXA Full Coverage most of it was paid back. For someone like me who still feels like a student and does not have a big budget this money really matters.
When I think about my rental experience in Auckland the car itself was fine. The only problem was this accident. If I did not choose AXA Full Coverage at the start I might still feel bad now about that broken glass and that tire mark. I can still remember how cold I felt standing at the counter early in the morning when they showed me the damage. Then I think of the later email saying the claim was successful and my mood is totally different. There was some worry and some extra work to send all the documents but overall it was worth it and it made me trust their insurance service more.
The real story started after my Denmark trip was already over. I was back in the US for a few weeks when I opened my email one day and saw a bill from the rental company. It said I had to pay 3801.64 DKK for a scratch on the car. My mind went blank for a moment. I only remembered that I booked the car in Copenhagen through QEEQ with Europcar and I picked it up around March 30 in the afternoon. The car was a Hyundai Bayon with automatic drive and four doors. I returned it around April 14 at noon. When I dropped the car off, the staff at the counter walked around the car and said they would check it more carefully. I did not think too much that day, then this bill showed up.
I was pretty nervous for a few minutes. I was doing the math and thinking maybe I would just have to pay it. At first I only remembered I had some insurance, but I was not sure if it covered this kind of scratch. I went back to my booking email and checked everything. Then I saw that I had chosen AXA Full Coverage. In that moment I felt really lucky, like when you suddenly remember you actually studied the right chapter before a test.
I started to look for the photos of the scratch that I took in Denmark. I also put together the bill and the rental contract. The scratch was near the back door. It was not huge but it was very clear on the white paint. I still remember the day it happened. The street was a bit narrow and I was moving the car in a parking space when I heard a light scraping sound. My heart dropped right away. I got out of the car to check and there was that line on the side. While I was taking pictures I kept telling myself in my head that this was really bad and I might need to pay a lot.
Back home in the US I followed their instructions and sent everything in. For me it was just filling in my info, uploading the photos and the bill, and writing my home address clearly. After I submitted everything I felt a bit uneasy. I always thought insurance claims take forever and often get rejected for some random reason.
After a while the customer service team contacted me and confirmed some details. They told me the documents were enough and they would help me with the claim under AXA Full Coverage. That made me feel a bit more calm, but I still checked my email from time to time because I was afraid to miss something.
Later they told me that the claim amount would be 3801.64 DKK. I did a quick calculation in my head and it was basically the same as what the rental company charged me for the damage. When I saw that number I almost laughed. In my mind I was thinking that it was like I did not really have to pay this damage in the end.
I remember there was a period when they reached out to me again. I was busy with other things and I read the message but did not reply right away. When I checked later I saw that they had already moved forward with that amount. By the time I confirmed it, the claim was almost done. It felt like someone was quietly cleaning up a mess for me in the background and I just needed to press yes at the end.
When they told me the claim was successful and the amount was 3801.64 DKK, I finally let out a long breath. The drama in my head from seeing the first bill, when I thought I was going to be totally broke, just faded away. I was really glad that I picked AXA Full Coverage when I booked, because this sum of money is not small for a young person. If I had to carry it on my own it would hurt my budget for the next few months.
When I think back to the whole thing, from getting the Hyundai Bayon in Copenhagen, to hearing that scraping sound on the street, to staring at the bill in my inbox, I remember how stressed I was at every step. But the way they handled the claim was clear and smooth, and that slowly made me less scared of the word damage. Now when I think of that scratch on the car, my first feeling is not pain about the money anymore. I just feel lucky that I spent a bit more effort choosing that insurance at the start, or this whole experience would feel completely different.
That day in Kaohsiung, things were pretty good at first. I came with my kid and driving was easier for us. I booked a nine seat car from IX Rental through QEEQ and picked it up in Kaohsiung around April 29 in the afternoon. We planned to return it around noon on May 3 so the trip with my kid could be more relaxed. The car was big and my kid sat in the back and said that the car felt like a small bus.
On the third day of driving, things went bad. I was reversing in a parking lot and I did not get the angle right. I heard a hard sound and I just froze. I got out and saw a clear scratch on the back of the car. My kid asked me if we would need to pay a lot of money. I felt really nervous in that moment and I blamed my own driving.
When we returned the car, the staff at the rental desk checked the scratch and asked me to wait. They told me I needed to pay for the damage. The bill was 9800 TWD. I looked at the paper and started to think about my credit card and if it would be a big problem later. When I paid, I felt pretty down. The trip with my kid suddenly had this extra cost.
Back at our place, I remembered that I bought AXA Full Coverage when I booked. I decided to contact them and explain what happened. I took clear photos of the damage and sent them. Later I also sent the credit card record for that payment. They asked me about my name spelling because it was a bit different from my passport. I sat there and checked each letter one by one, because I did not want to make any mistake.
All I could really do was give them every document they asked for. My kid watched me work on these files and asked if the money would come back. I told my kid that it should be okay and we just needed to wait.
After a while they told me that the claim was approved and I would get back the same 9800 TWD that I paid at the rental desk. When I saw that message I felt a big relief, like my wallet got hurt and then got healed again. For a parent traveling with a child, this amount is not small and getting it back takes away a lot of stress.
This experience showed me that this insurance is not just some option on a page. It really helped cover my loss after the car damage. Without this claim, I think I would remember that bad moment of reversing with even more regret for a very long time.
I have to say if I did not buy AXA Full Coverage when I booked on QEEQ my business trip in Bali would be a mess because of the car damage. I flew there from the US and picked up the car around the afternoon of May 4, about one pm. It was a Toyota Agya from Easy Rent Bali with automatic gear. The car was small and easy to drive and the first few days everything was fine. I even thought in my head that this trip was going very smooth.
Close to the return day things went wrong. It was around the afternoon of May 10 about four pm. I parked the car and went to a meeting. When I came back I saw a long scratch on the side of the car. My heart just dropped. In my mind I said this is bad I will need to pay a lot of money now.
The staff at the rental counter checked the car. They told me there was a scratch and I had to pay a pretty big charge. I paid it with my credit card right there. I felt really upset but I had no choice. On the way back I suddenly remembered that I had bought AXA Full Coverage. I started to think if this insurance is real and if it can pay back my damage.
So I contacted customer service and told them what happened. They were calm and told me I needed to provide some documents. Those days I was busy with work and also busy with the claim. I was looking for the rental contract and then for the credit card slip. I was afraid I would miss something. I even got the currency wrong. I wanted to get the refund in euro because my bank is in Europe but I filled the form with USD by mistake. I felt it was all very confusing. Later customer service reached out to me again and said the accident time and the currency needed to be corrected. I got nervous because I was scared that if I made mistakes the claim would fail.
I followed what they said. I corrected the accident time to match that afternoon when it really happened and I confirmed the claim amount again in Indonesian rupiah equal to euro. They kept checking the numbers with me. I remember the final approved amount was around IDR 864968. When I changed it to euro it almost covered what I had paid at the rental counter. During that period my phone kept getting emails back and forth. It felt like I was fighting with the damage fee but actually the steps were not as hard as I thought. I was just too stressed at the start.
After a while customer service told me that the insurance company had agreed to pay this amount. When I saw that number I felt so relieved. I thought it was really worth it that I paid extra for the insurance. With this experience I feel that AXA Full Coverage really works. A small but annoying problem like a scratch on a rental car still got paid back. As a business traveler this kind of protection makes me feel much safer.
I will start from the problem. I was driving in Italy and my rental car got a flat tire on the highway. I booked the car on QEEQ and picked it up near Naples airport around late April in the afternoon. The car from Locauto was a Volkswagen Polo with automatic gear. It was my first time driving long distance in Italy and I was pretty nervous when it happened.
After the flat tire I called the rental company. They helped me call road assistance. A tow truck came and took the car away and said they needed to check it. I thought they would just change the tire and that was it. In my head I started to count how much I might need to pay and if a tire was very expensive. When the damage bill came I was shocked. There were many numbers and I did not really understand all the items but I knew the total was high.
That was the moment I felt really glad that I had bought AXA Full Coverage when I made the booking. At first I only chose it because I wanted extra safety and I thought maybe I would never use it. I did not expect I would really need it. I collected the papers from the rental counter and the accident details and sent everything I could find to the customer service. Writing emails in English and explaining things is a bit stressful for me and I was also a foreigner in Italy. I was afraid I would make some mistake in the process.
After some communication they told me the car damage could be covered by the insurance. I was still worried because the amount looked scary. In my mind I kept thinking that if I had to pay all this by myself my Italy trip budget would be destroyed. After some time they informed me that the claim was approved and the damage cost would be paid and I could even receive the money in the currency I preferred. I felt a huge relief at that moment. It was like a big stone was taken off my chest.
Now when I look back the flat tire was really bad luck. Still the good part is that the damage on the car was protected and even the tire which normal rental counter insurance may not cover was included this time. If I had only taken the basic insurance from the rental desk the result would be very different. I am a young traveler and my budget is not big. AXA Full Coverage helped me handle this damage bill and that really saved me this time.
