I will start from the end this time. I did not even drive the car and I still had a 100 dollar charge from the rental company. The only reason I did not lose that money in the end was because I had their Worry-Free Service. I booked my car on QEEQ for a trip to Saint Thomas. The plan was to pick up a Jeep Wrangler on May 26 around 1 pm and return it a week later at noon. I was traveling alone and I planned my schedule a bit too tight. It was my first time in the US Virgin Islands and I was not very sure about the roads and timing. Things got messy that day and I did not make it to the Budget counter at all. Time passed and I was already far from the pick up spot. At that point I just gave up and decided to use taxis for the rest of the days. Later I checked and saw that the rental company charged me 100 dollars as some kind of no show fee. I felt really bad. I never even touched the car and I was already traveling on a budget. That extra 100 dollars hit me pretty hard. I was thinking I had to just accept it and move on. Then their customer service called me and asked about the situation. I told them I never got the car. They also said they saw I had bought the Worry-Free Service when I booked. They explained that the rental company would still keep the 100 dollars as a fee but the service could cover that part for me. I was not very sure at first. I usually feel that these add on services look nice on paper but do nothing when you really need help. This time it was different. They told me clearly that in the end I only needed to pay around fifteen dollars for the service itself and the rest would be refunded to me in two payments. One of those refunds would match the 100 dollar fee. After some time I checked my card and saw both refunds arrive. The moment I saw the 100 dollars back I felt a big relief. It was like I got my trip budget back on track. For a solo traveler like me this matters a lot. I plan everything by myself and I also carry all the risk alone. I had already started to accept that I would just lose the money for nothing. With this Worry-Free Service they kind of stood in front for me and took that hit. When I first booked, I only chose it because the price on QEEQ looked good and ticking that service did not feel like a big deal. I did not expect to really use it. Now I feel that without it, this no show would have cost me for real. With it, I still lost a small amount for the service fee, but I got the big part back and that made a clear difference on this trip.
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