On that business trip to Canada everything was going fine at first and I booked the car through QEEQ. I picked up an Avis car in North Vancouver around the morning of May 30. The fuel tank was not full when I got the car. I even took a photo of the dashboard. In my head I thought this might be useful later. A few days later I returned the car in Victoria around June 7. Before I went to the return lot I filled up more gas so the fuel level was higher than when I picked it up. I took another photo and I felt I did everything very carefully. When I checked the bill at the hotel I was really confused. There was a fuel charge of over 100 CAD on it. My first thought was this makes no sense because I brought the car back with more fuel. As a business traveler this kind of small problem can really hurt my mood and it also makes expense reports harder. I was a bit upset and also worried that it would be very hard to talk to the rental company. I organized the photos of the dashboard from pickup and return and then I contacted their customer support. At first I was thinking maybe they would ask me to deal with the rental counter by myself. They did not do that. They listened to my story carefully and asked me for the photos then they started to follow up for me. I felt a bit nervous during that time and I kept thinking if they cannot explain this for me I will be in trouble. They kept giving me small updates so I knew the case was moving and I did not feel ignored. After some time the support team told me they had got a refund for the fuel charge and the amount was almost all of what I was charged by mistake. When I saw the 100 plus CAD back in my account I felt a huge relief and I was really glad I took those photos. During the whole process I felt someone was speaking for me and helping me explain things clearly. I did not have to spend a lot of time and energy arguing with the rental company and for a business traveler who is always flying around this means a lot.
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