AXA Full CoverageI have to say first that the most painful part of this rental was not the car itself but how to get the damage money paid back to me. The car problem felt like the easy part in the end.
I booked my car with QEEQ and picked it up in Sofia around May 17th 2026 at about three in the afternoon. It was a Citroen C3 from Exer with manual gear. Small car and very okay for one person. Around two weeks later I returned it on May 29th around one in the afternoon and then the trouble started. There was a scratch on the car and the counter staff said I had to pay a pretty big fee. In my head I started to ask myself in a simple Q and A way.
"Do I need to pay this all by myself"
"Didn’t I buy AXA Full Coverage"
"Will this really pay for the damage"
I still paid what the rental company asked because I did not want problems when returning the car. I felt quite bad when I walked away. On the way back I kept thinking. If this insurance does not work I just burned a lot of money. So I contacted their customer support and explained everything I had. The papers from the counter. The damage charge. All the basic facts.
Then the next days were full of small checks. First they asked me for my address and bank details. Mine are in Polish and they wanted them in English. In my head I was asking. Why do they need English if the address is the same. But I still sat down and changed everything into English and sent it again.
Some time later they asked me to confirm the currency of the payment and if I had photos. I did not really have good photos of the damage. So I just made sure the amount and the currency were clear. During these days I kept asking myself. Will they say no because I have no photos. Should I try to ask the rental desk for more proof. The support team stayed calm though and told me when there was any update.
The hardest part came with the bank account. I have a Ukrainian passport but I live in Poland and my account is from another country again. The first account I gave had a bank code that did not match what their side showed. They came back to me and asked if that was a middle bank and that I needed to give the name and address. So I went to my bank for answers and then replied again. In my head the same two questions kept turning. Will the money ever arrive. Are they going to say one day that it is impossible and that is all.
For a while I was even told they could not send money to Ukraine and that I needed to give another foreign account. So I changed to a different one and checked the name and Swift code many times. After a few rounds of this I was really tired of all the bank names in different languages.
The good part is that they did not give up on the claim. When the insurer wanted new info they passed it to me. When I sent things back they passed it again. At one point the insurer had a problem because my passport and account countries did not match. Then they checked with their own finance team and tried to find a way to pay me to a proper account. It took time and it felt slow but at least the claim kept moving instead of someone just telling me it is too hard and they stop.
Looking back if I had not bought AXA Full Coverage I would be very stressed about that bill and all this process. It was still tiring with all the questions and translations but I could feel that they were trying to close the claim for me and not just leave me alone with the rental company. For someone like me who was traveling alone that feeling that someone is helping and following the case really mattered. The damage cost did not stay only on my shoulders and that already makes the whole trip feel much lighter.
Price Drop ProtectorI start with a little complaint first. Planning a trip with kids is so hard. My brain is always full. But this time there was a small surprise that saved me some money. That night I was in the living room. My two kids were fighting over the TV remote. I was trying to stop them and also checking my credit card bill on my phone. Then I saw the payment for my rental in Sofia and it looked different. It was a bit cheaper than I remembered. I thought I counted wrong. Then I checked my email and saw that when I booked with QEEQ I chose Price Drop Protector and it helped me save some money.
I booked the car at the end of April at night. It was a little cold outside. After the kids finally fell asleep, I grabbed my phone quickly to book the car. We planned to go to Sofia in Bulgaria in the middle of May. I would pick up the car around the afternoon on the 16th, about one pm, and return it around three in the morning on the 26th. With kids, I must fix the car plan early. If they get tired and there is no car, they will cry and shout and I really cannot handle that. I chose a Volkswagen Golf from Alma Car Hire. It was automatic, four doors and five seats. It was perfect for our family so we would not feel too tight.
The price looked okay at that time but I still felt a bit unsure. The exchange rate was moving a lot. I was worried that later the price might drop and I would lose money. On the page there was a service that said if the price goes down they can help rebook and give back the price difference. I thought that as a parent I need to count every coin for a trip with kids, so I ticked it. I just thought maybe I can earn a little if the price really drops. I did not think too much.
After that, I was busy asking the school for leave for the kids and planning where we would go. I did not think about the booking anymore. One morning I was holding my younger daughter in the kitchen and making breakfast for her. My phone made a sound. I opened the email and saw a message that my rental price changed and they refunded the difference. I froze for a second. Then I saw the amount. It was a few dozen in my home currency. Not very big, but I felt so happy at that moment. It was like a small gift from nowhere.
I still did not fully trust it so I opened my order again to check. The pickup was still in Sofia. The company was still Alma Car Hire. The car was still a Volkswagen Golf. The dates were the same. Only the total price was lower. I said to myself quietly that they really watched the price for me. It was not just some words on the page. For a parent with kids, it is so nice when I can worry less. I did not need to check other prices. I did not need to cancel and book again. I did not need to worry that I paid more than I should. I felt that someone was helping me save both money and energy.
When I think back, if I did not choose this service, I would never know that the price went down later. My work and my kids already take all my time. I do not have the power to watch rental prices every day. Now I got the same trip and the same car and I paid less. I already decided that the money we saved will be for more ice cream for the kids during the trip. For a parent like me, this kind of easy saving where I do nothing and still get a bit of money back feels really good.
One-Dollar FreezeI remember how easy it was to book my car. It was when I was planning my trip to Sofia, Bulgaria, and I found the One-Dollar Freeze service on QEEQ. Paying just $1 to secure the booking felt super flexible. I wasn’t completely sure about my travel plans at the time, so this option really eased the pressure. Later, they automatically charged the remaining amount without any interest, which made it feel like a great deal. The whole process was smooth, and I didn’t have to worry about my budget at all.
Price Drop ProtectorI had originally booked a car on QEEQ for a family trip to Sofia, Bulgaria. Just a few days ago, I suddenly received a notification telling me that the price of my booking had dropped. They automatically rebooked the car for me through the Price Drop Protector service and refunded $34.57. I didn’t expect such a pleasant surprise. For a parent traveling with kids, every bit of savings counts, and this unexpected refund can go towards something else, like a small souvenir for the kids or a better dinner. The whole process was super easy, and I didn’t have to do anything—they handled everything for me. This experience really left a great impression on me about QEEQ's service.
Price Drop ProtectorI thought car rental prices were fixed, but QEEQ's Price Drop Protector proved me wrong. A few days ago, I booked an Opel Corsa in Sofia, thinking the price was reasonable. Then, not long after, I got a notification from them saying they found a price drop. They automatically rebooked for me and refunded the difference. It wasn't a huge amount, but it felt great to save some money like this. As a business traveler, I always want every expense to be worthwhile, and QEEQ really impressed me with this feature.
Dedicated customer serviceDuring my trip in Sofia, Bulgaria, I rented a car with my child, and everything seemed fine at first. However, after returning the car, I realized the deposit was not refunded promptly. At first, I thought it might just take some time for the bank to process, but weeks passed and still nothing. I started to feel anxious because traveling with a kid is already expensive, and that deposit was important to me.
So, I reached out to their customer service. Initially, I was a bit worried because I had heard that resolving such issues might take a long time. But from the very first contact, their attitude reassured me. They listened to my concerns patiently and assured me that they would follow up on this issue until it was resolved.
Later, I would occasionally receive updates from them about the progress. Once, I asked them, "Can you really help me get my deposit back?" They confidently replied, "Don't worry, we will do our best to solve it." Their firm tone made me feel much more at ease.
As time went on, I could see their effort. They not only contacted the car rental company but also helped me organize the necessary bills and documents. They even went as far as advancing the deposit refund when needed, ensuring I wouldn’t be troubled further. This one-on-one service made me feel genuinely cared for and valued.
In the end, the deposit issue was resolved smoothly. I’m truly grateful to their customer service team. Their professionalism and patience left a very positive impression on me throughout the process. Although there were some hiccups at the beginning, their service made me feel that choosing QEEQ was a wise decision.
