"Did you get the 329.44 euro already" The day the support staff asked me that, I was scrolling through my Milan photos and I suddenly thought of that Volkswagen T cross I picked up at the airport. It was around the evening of May 23. I reached the Milan airport Budget counter a bit after six and I was more than one hour later than my booking time. There were many people in the line and I was stressed. I did not check the car very carefully. The car was a grey T cross with manual gear and four doors. It still had some perfume smell from the last driver. I only wanted to get out of the airport and drive into the city. The problem came a few days later when I was close to the return day. It was raining and I was trying to turn around in a small street in the old town. The road was very narrow and there were stone walls on both sides. I thought I had enough space but the right side still touched the wall. That "screech" sound was so sharp. My heart just dropped. I stopped and checked. There was a clear scratch on the rear door and above the rear wheel. When I touched it with my fingernail I could feel it was not just light paint damage. On the return day around the evening of May 29 I drove the car back to the Milan return point. The staff walked around the car and stayed a long time in front of that scratch. He used a tablet to record and took many photos. I stood next to him and I could catch some Italian words like "danno" and "scratch" so I knew it would cost money. Then he showed me the bill. The numbers added up to about 275 euro and he also said there was some extra rental charge because I picked up the car late. My mood just crashed and the money was taken from my credit card very fast. When I got back to where I stayed I felt really upset. Then I remembered that when I booked with QEEQ I added AXA Full Coverage. It said it covered car damage theft glass tires and even towing and late pickup loss. I never used this kind of insurance before and I always thought the claim process might be very hard. But this time the amount was big so I decided to try and contact them. I took photos of all the papers from Budget the damage report the rental agreement and the car scratch and sent everything. I felt a bit nervous and worried that something would not match their rules. In the next days I walked around Milan and kept checking my email and messages. Sometimes the support team asked me to send some clearer photos. They spoke in a calm way and it felt like they really wanted to help me and not just push me away. After some time I got a message that my claim was approved. The amount was even a bit higher than I expected and they also included the extra rental charge for the late pickup. The final payout was 329.44 euro. When I saw the bank message I felt so relieved. It really felt like buying that insurance was worth it. When I think about it if I did not have AXA Full Coverage this small mistake in Milan would turn into a very painful cost. Now the rental company still charged me but I got the money back on my side. That feeling of recovering the money is pretty nice and it made me trust this kind of coverage much more.
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