Thinking back now I am really glad I chose AXA Full Coverage when I booked with QEEQ or this 780 euro thing would freak me out. Those days they kept giving me updates about the case. I just needed to prepare the files they asked for and then confirm the amount and the currency. Later I added my bank info and said I could receive euros. After that there was not much I had to do. The story started like this. I picked up the car in Rome on May 24 in the afternoon from NOLEGGIARE. I booked a Peugeot 5008 type car with 7 seats and automatic gear. When I got the car it looked pretty new. I took some photos and then drove away. The first two days were fine. I did not know the roads well so I drove slowly and watched the stone blocks and walls on the side. The problem came later when I tried to turn around on a narrow street in the city. The left front wheel side hit a stone on the road side. I heard a hard sound and my heart just dropped. I got out and saw scratches on the rim and a small part of the body near it. I felt a bit lost. I did not know if this was a big deal or not. I could only keep driving carefully and wait until return. A few days later I went back to Rome to return the car around the same time in the afternoon. The counter staff checked the car very carefully. When he saw the damage he called me over and said this needed to be charged. He told me the number and when I heard 780 euros my whole body went stiff. It was way more than I could handle. My credit card limit was not that high and paying that much at once really hurt. After I got back I checked my booking and made sure I did buy AXA Full Coverage. In that moment I felt so lucky I added it. I contacted their customer service and told them what happened. I put together all the papers from the rental desk and the photos and sent everything. Those days I was still worried inside. I was afraid if I made some mistake I would not get the payment. Later they told me the amount was 780 euros and asked me to confirm the currency again. I said my bank could receive euros and gave them the details clearly. They also reminded me to double check because the insurance company needed that info. After some time they told me the insurance company asked them to pay first and I just needed to wait for the money. At that moment I finally relaxed. It felt like a big stone was taken off my chest.
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