The air in Hobart that morning felt a bit cold and fresh. I was standing outside the airport, looking at the Mitsubishi ASX I just picked up and I was pretty excited. It was around May 3 in the morning. I kept thinking I would drive this car around Tasmania for the next few days. The moment that really stayed in my mind was not the nice drive, but the small accident later. One time in a parking lot I was backing up. I thought the space was still okay. Then I heard a dull sound. I got out and saw the front bumper got scraped. Some paint came off and there were clear scratches. My heart sank right away. I only thought this in my head. This is bad. I will need to pay a lot of money. The staff at the rental counter checked the car and took some photos. I just stood there and stayed quiet. After all the return steps were done I suddenly remembered I bought AXA Full Coverage when I booked with QEEQ. I told my friend who was traveling with me. Maybe the insurance can help us pay for this. After I went back home I started to deal with it. Their customer service contacted me and asked me to prepare photos of the damage and my driver license. I sent all the pictures of the front bumper that I took at the scene. They also needed some details like the final amount. I checked my emails and replied slowly. I was pretty nervous because the repair cost from the rental company was 2305.45 AUD. That was a big number for me. I even told my family that if the insurance did not pay I would be broke after this trip. They later checked the payment information with me a few times. There were several emails but they were patient so I just followed each step. One day I was on a train and scrolling through my email. I suddenly saw a message saying the claim amount was 2305.45 AUD and it could be paid in full. I stared at the screen and read it again and again. I asked my friend next to me if I read it wrong. Is it really all of it. It was really full payment. Not long after that the money arrived in the bank account. I finally felt I could breathe. The heavy feeling in my chest was gone. If I did not choose AXA Full Coverage when I booked the car this broken front bumper would be a huge problem for my wallet. Now when I think about picking up the car in Hobart and returning it in Launceston I feel relaxed. There was a scary moment but it did not turn into a bad memory. It just made me feel this kind of insurance is actually very helpful.
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