When I look back at this rental, the best part is that the tire money was not only paid back but a bit more came in. When I saw the amount in my account I was really surprised. At first I did not care too much. I just thought I bought AXA Full Coverage so I should feel more safe. Later I found out this service is actually useful. I booked the car through QEEQ. I rented a Budget car in Dallas in the US. I went to pick up the car around May twenty seventh, close to eleven in the morning. It was a Ford Explorer, automatic, six seats. My friends and I were pretty excited when we got in the car. The staff at the rental desk gave a simple check and then passed me the key. The first few days were smooth. The roads were wide and the weather was good. I drove the car toward Houston and the engine felt strong. Around June third, one day we were on a road outside the city. The road surface was a bit rough and I did not pay much attention. The speed was not very low. Suddenly I felt the car shake a little. A few seconds later the tire pressure light turned on. I slowly stopped by the side of the road and got out. I saw one tire was flat and the edge looked cut by something. It was basically a blowout. At that moment I was nervous. Cars were passing fast around us. The sun was strong and I was standing there not really sure what to do. I had not taken any photos of the car and I did not know how to change the tire myself. So I had to call roadside assistance. The rental company said they could arrange help and gave me a number. I called and waited for a while. The rescue truck came and fixed the problem so we could drive again. After that I kept worrying about the cost. I felt this kind of thing could be trouble. On the day of return, around June fifth at noon, I drove the car to the Houston drop off point. I handed the keys to the desk worker. He checked the outside of the car quickly. The process was fast and he did not say much to me. Then I left. A few days later I got a charge message. I saw a fee of about ninety one point ninety eight US dollars. I knew it was probably about the tire problem. That was when I really remembered I had bought AXA Full Coverage. This insurance said it covered tires and glass that many normal rental full cover plans do not include. It also said it covered roadside assistance. I felt I should try to claim and see if I could get this money back. The problem was that on the blowout day I did not take any photos. I only focused on calling for help and watching the road. I did not think about keeping proof. I felt a bit worried. I was scared that without pictures they would not pay me. I put together everything I could find. It was mainly the rental papers and some notes of what happened. I wrote down the situation and then contacted their support to explain the tire damage and the roadside assistance. The customer service heard my story and told me not to worry too much. They asked me to send all the documents I had. I kept thinking that with no photos they might just say no. Many times claims need different proof. After some time they asked me a few more details, like roughly when it happened and what the road was like. I tried to remember and shared all I could. During the whole thing no one was throwing big technical words at me. What I felt was that they kept talking with the insurance side and helped me check how this charge came out. Later they checked the tire problem again with me and told me they had sent the claim. At that point I could only wait for the result. Those days I was still a bit upset because I had already been charged ninety one point ninety eight dollars. If the claim failed it meant I just lost that money. Then I saw a new message from them. It said the review amount was based on ninety one point ninety eight dollars, but the bank showed an incoming payment of one hundred ten point fifty nine dollars. This was more than the original charge. I finally relaxed. When the money arrived I felt like I even earned a few extra dollars. It was a big relief. I also realized that choosing AXA Full Coverage at booking was actually an important decision. Tires are something people do not pay much attention to but they cause real problems. If I only bought a normal rental full cover plan I might have to pay this myself. This blowout made me feel that this kind of full coverage insurance has real value when something actually goes wrong. Now when I think of myself standing in the sun by the flat tire and then think of the moment the money came back, the feeling is very different. It went from stress to peace. The main thing that helped me was this insurance and the way they kept following my case. If I rent a car again I will probably choose this kind of insurance that also includes tires, because no one wants to face this kind of surprise on the road.
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