One morning in Christchurch, New Zealand, I was driving the Toyota Aqua I rented from Yes Rentals, ready to start my day of adventure. Unexpectedly, a few days later, I faced a frustrating incident—my car was stolen. My emotions were all over the place, and I wasn't sure what to do. Thankfully, I had purchased AXA Full Coverage through QEEQ, which gave me some peace of mind. After the car was recovered, the rental company informed me that repair costs were required. I immediately contacted their customer service and explained the situation. They told me to provide the necessary repair documents, and they would submit them to the insurance company for review. Although the process was a bit complicated, they kept following up, making me feel supported throughout. After some time, the customer service team informed me that the claim was successful, and the insurance company would reimburse JPY262,261. I was pleasantly surprised as this fully covered the repair costs. Throughout the process, I found their service to be very professional, especially in handling the insurance claim with efficiency and clear communication. Despite the initial trouble of the car theft, the final outcome left me with a strong sense of trust in this rental experience.
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